Gateway Timeout 403 Error

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    • #4293
      PurchasedEightLaw Pro(Expired)joseph_butler
      Participant

      I receive a Gateway Timeout 403 Error when I click on Appearance -> Customize
      I receive a gateway Timeout 403 Error when I click on Appearance -> Widgets
      I receive a gateway Timeout 403 Error when i click on Appearance -> Background

      I am on WordPress 4.7.3
      I am using Child theme – receive Gateway Timeout
      I disabled all plugins -> receive Gateway Timeout
      I Used the 1.0.1 Theme and not the child theme -> receive Gateway Timeout
      I Used the 1.0.2 Theme and not the child theme -> receive Gateway timeout

      I switch to Twenty Seventeen Theme – No Problem.

    • #4295
      PurchasedEightLaw Pro(Expired)joseph_butler
      Participant

      Update:

      I have reinstalled WordPress 4.7.3
      I have recreated my .htaccess file
      I have installed 8 Law Lite and it works fine.

      But when I Use 8 Law Pro Version 1.0.1 or 1.0.2 I am not getting a Error 500

    • #4305
      8Degree Themes
      Keymaster

      Hi there,

      Thank you for writing in.

      It seems You don’t have permission to access [yoursite] on the server”.

      So please try to ask with your hosting provider company once.
      And Please follow here:https://www.lifewire.com/403-forbidden-error-explained-2617989.

      Also please send us your site Login details here:support@8degreethemes.com.
      We will also try to solve your issue.

      Thank you!!

    • #23157
      beckhayer
      Participant

      This error indicates that the server has determined that you are not allowed access to the thing you’ve requested, either on purpose or due to a misconfiguration . It’s probably because the site owner has limited access to it and you don’t have permission to view it. The vast majority of the time, there’s not much you can do to fix things on your (*client) end. There are three common causes for 403 Forbidden error (server side) . Here they are listed from most likely to least likely:

      An empty website directory
      No index page
      Permission / Ownership error

    • #23159
      8Degree Themes
      Keymaster

      Hi there,

      Thank you for writing back.

      We don’t have these kinds of restrictions on our theme files.It can be from your hosting provider or it can be the execution time issues.

      Please contact your hosting server and request you check the security restriction and also request maximum execution time for your site.

      Please do contact us if you have any questions.

      Regards!

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