Zoom on Hover on WooCommerce Product Page Not Working

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  • #15019

    dustycat
    Participant

    Since the 3.0 release of Woocommerce, the default behaviour of a user hovering over the main product image is to zoom in on the image.

    However my installation isn’t doing that – nothing happens

    I can’t find anything in customiser or woocommerce settings to turn this on or off and wondered whether it had been turned off as part of the theme (I believe from another theme developer that this is possible)

    Is zoom on hover turned off in this theme and if so, how do I turn it back on – and if not, can you help figure out why it isn’t working

    My website is TheHappyHousesitter.com

    Thanks

  • #15108

    8Degree Themes
    Keymaster

    Hi There,

    Sorry for missing this,

    I just got to check your site and found the hover zoom working fine in yours.
    I check this link : https://thehappyhousesitter.com/product/im-only-happy-when-im-house-sitting-samsung-phone-case/

    Let me know if it is not working in yours, try clearing cache.

    Thanks!

  • #15115

    dustycat
    Participant

    Hi there

    I’ve checked out the product you tested and a few others too.

    What is happening is that the zoom works for a couple of seconds and then stops – whether you keep the mouse within the image boundary or move it to elsewhere on the page.

    Refreshing the page doesn’t do anything – the zoom still doesn’t work.

    The only way is to exit the page e.g. to another product and then return – but then the same thing happens. The image zoom works for a couple of seconds and then stops.

  • #15127

    8Degree Themes
    Keymaster

    Which browser are you using and which version, I tried as you said keeping the mouse over for 30 seconds with zoom working as it should.
    I am using: Google Chrome Version 67.0.3396.99 (Official Build) (64-bit) - Latest

    Yes it does have a lag if you change the image from the bottom thumbnails but it also works fine after getting loaded.

    Thanks!

  • #15129

    dustycat
    Participant

    Version 67.0.3396.99 (Official Build) (64-bit) is what I am using too.

    I will try a different browser and let you know

  • #15138

    dustycat
    Participant

    I’ve tried in Microsoft Edge too and I am having similar problems in that browser too.

    Any thoughts ?

  • #15140

    8Degree Themes
    Keymaster

    I just tested on microsoft edge too.
    Here is a video of screen recording:
    https://drive.google.com/file/d/10OdwNa2HpMzL8d64dUmasnsU4xQ4IaV9/view?usp=sharing

    Thanks!

  • #15141

    dustycat
    Participant

    Hmm very strange.

    I guess there must be something else beyond my browser that is causing the problem.

    I’ll look at mouse drivers etc.

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